Gelato Review & User Ratings

Written by

Lucinda Honeycutt

Updated

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Written by

Lucinda Honeycutt

Updated

Reviewed By Our team of writers and content creators are experts in ecommerce and we fact-check every claim in our work to ensure it’s accurate and up-to-date. (Learn about our editorial guidelines.).

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Gelato has been one of the fastest-rising POD print-on-demand services game players. The enterprise is certainly making all the right noise, which caught our attention.

Product
Pros and Cons
Ratings
Fast Shipping
Set Your Own Prices
Multiple Integrations
Offers main product categories only
Prices Don't Include Shipping
Extensive Sign Up Process
Value 4.0
Features 3.3
Customer Support 2.0
Scalability 4.5
3.5
Overall Score
User Rating
2.7
6 reviews

In this Gelato review, we’ll examine their custom products, competitive pricing, features, printing technologies, and more.

What Is Gelato

Gelato offers the broadest, deepest, and wide range of high-quality products amongst any Print on Demand company regarding wall art (posters, framed posters, canvases, acrylic, aluminum, wood, etc, consistent print quality), calendars, and cards. In the apparel segment, they offer all the base products (white shirts, t-shirts, hoodies, long sleeves, tank tops, long sleeves, sportswear, sweatshirts, and more).

Company
Products
Print Facilities
Turnaround Time
Custom Packaging
Marketplace
Gelato
Products : Unknown
Print Facilities : 132+
Turnaround Time : Depends
Custom Packaging :
Marketplace :

Gelato Pros

  • Multiple integrations are available for a seamless experience and fast turnaround times.
  • Intuitive interface with exceptional ice cream quality enjoyment
  • Fast shipping to ensure you get your treats quickly
  • Ability to set your own prices for better control and profitability
  • Diverse flavor options to suit all taste preferences
  • High-quality ingredients for a superior taste and texture
  • Excellent customer service to assist with any inquiries
  • Eco-friendly custom packaging options to minimize environmental impact

Gelato Cons

  • Limited selection of flavors and categories, focusing only on main products
  • Prices listed do not include shipping costs, which can add up
  • Extensive sign-up process before you can make a purchase
  • Poor availability of special or seasonal flavors.
  • Some customers may find the portion sizes overwhelming.

Though its catalog is ever-expanding, products always feel premium and hand-selected.

Gelato’s shop has apparel for men, women, and kids (premium and organic options available), an extensive selection of wall art, tote bags, stationery items,  mugs, calendars, mobile cases, photo books, cards, and more.

Whether you are a beginner or a pro, Gelato makes establishing your POD online business seamless and stress-free.

www.gelato.com Screenshot

Expand globally with ease using Gelato. With 130+ production partners in 33 countries, you can access a global network to sell worldwide. By producing your items locally, this software company helps reduce carbon emissions and reduce product costs and shipping times.

Gelato’s Pricing

Gelato is free to use – you only pay for the products your customers order. There’s a free plan available, so if you sell nothing, you owe nothing. Once your business grows, you can purchase a subscription plan offering a wide range of benefits for print-on-demand business owners. You can sell on Shopify, Etsy, via API, Order Desk, free product mockups, and hundreds of products to custom design and sell.

Pricing
Monthly Fee
Apparel Pricing
Non-Apparel Pricing
Bulk Order Discounts
Transparent Pricing
Scam Reports
Refund Policy
Clear Terms Of Service
Gelato
Monthly Fee : $0-$119
Apparel Pricing : $8-$25
Non-Apparel Pricing : $4-$88
Bulk Order Discounts :
Transparent Pricing :
Scam Reports :
Refund Policy :
Clear Terms Of Service :

You’ll pay around $8 to $25 for each piece of clothing and anywhere from $4 to $88 for non-clothing print-on-demand products. Gelato prices do not include shipping. Since Gelato has an international network of printers, products will be fulfilled as close as possible to your customer. This helps cut down production and shipping time, so your customers get their products faster delivery times while minimizing upfront costs. Plus, you reduce your carbon footprint, which is good for the environment.

Gelato Pricing

Gelato+ is available for $24/month or $239/year. With it, you can access:

  • Up to 10% off products
  • Limited Premium apparel mockup access and mockup studio tool
  • Access to over 100+ million royalty-free Shutterstock and Getty images to use on your products and free premium fonts
  • Personalized products
  • Graphic pictures and image filters
  • One-click product expansion

The plan includes 5 users across 10 stores. It comes with a 30-day free trial.

They offer Gelato+ and Gelato+ Gold subscription plan 5-15% discounts on 9 categories of products.

With Gelato+ Gold, priced at $119/month or $1185/year, you can get innovative pricing for shipping. You’ll also get:

  • 800+ Premium apparel mockups access
  • Up to 15% off products
  • Quality mockups for appeal and wall art
  • 25 connected ecommerce online stores
  • 20 account users
  • Advanced price setting & optimization
  • Set shipping profit margins
  • 30% off branded labels and packaging inserts available for posters

Gelato also offers a Platinum plan with a customized pricing model to meet your business needs. You’ll get everything in Gold, plus:

  • Best discounts tailored to your business
  • Dedicated implementation services
  • Expert hours with Gelato’s solutions consulting team
  • Dedicated support to migrate products into Gelato

Gelato Refund Policy

If you are not completely satisfied with your Gelato, contact within 30 days of purchase for a full refund or replacement. Proof of purchase is required.

Gelato refund policy

Gelato Features & Services

Gelato offers a product personalization tool that allows shoppers to customize their designs across all platforms. With automation options available, the customization process is streamlined.

Features
Integrated Online Store
Mockup Generator
Design Services
Warehousing
Personalization Options
Custom Packaging
Marketplace
Direct to Garment
Sublimation
Digital Printing
Embroidery
Engraving
GelatoGelato Features
Integrated Online Store :
Mockup Generator :
Design Services :
Warehousing :
Personalization Options :
Custom Packaging :
Marketplace :
Direct to Garment :
Sublimation :
Digital Printing :
Embroidery :
Engraving :

Gelato features a design tool and mockup generator, enabling you to visualize products beforehand and use mockup images as product images.

While Gelato doesn’t provide design services, you can hire a freelancer. 

Unlike Printful, Gelato doesn’t offer warehousing services, but this is typically not an issue since POD doesn’t require inventory. 

Gelato supports personalization across all platforms, but only Shopify allows shoppers to personalize during purchase. You can manually enter order information to get your own online store.

Gelato now offers customized packaging inserts and personalized packaging labels for Gelato+ and Gelato+ Gold customers, starting at $0.49 each. With on-demand printing, you don’t need to send packaging to a warehouse.

Gelato has numerous print locations globally, ensuring quick and efficient order delivery with localized production to reduce shipping time.

As you receive qualifying orders, the packaging inserts and labels are automatically produced and delivered with your products.

Printing Technologies

Gelato offers a variety of printing technologies. Some printing technologies may only be available for some products.

Direct to Garment (DTG)

This is the most common method for apparel. It is a digital printing method that uses inkjet printers to deposit ink pixel by pixel. The ink soaks into the clothing fibers, which creates a consistent quality final product. The image is likely to be protected with repeat washing.

The DTG is the standard process because it is the same as digital printing for paper.

Gelato’s embroidery printing is eco-friendly. It uses sustainable materials and processes to ensure minimal environmental impact and high-quality designs.

Gelato doesn’t offer screen printing, but additional print areas and alternative techniques will be launched soon to provide customers with more opportunities for branding and customization.

Customer Support

The Gelato customer support team only offers support to its sellers. As with other print-on-demand suppliers, you handle customer service with your customers. Because Gelato is a third-party drop shipper, your customers need to learn that Gelato had anything to do with the order.

Customer Support
Dedicated AM
Phone Support
Help Center
24/7 Support
Live Chat
GelatoCustomer Support with Gelato
Dedicated AM :
Phone Support :
Help Center :
24/7 Support :
Live Chat :

The company has a vast selection of resources written explicitly with customers’ queries in mind if there’s a problem or a hiccup. They also have 24/7 customer care and a dependable reputation for being friendly, fast-turning, and incredibly helpful.

Scalability

Considering how impressive Gelati is, you’ll be pleased to know that bulk purchasing is available. The portion size matches the pricing, making it a practical choice for larger gatherings. Its long-lasting appeal ensures quality, whether in small or large quantities.

Products

Gelati boasts a wide range of products with unique flavors, ensuring there’s something for every taste bud. Whether you crave a classic or an adventurous option, Gelati’s diverse selections won’t disappoint.

Products
Bags & Backpacks
Bedding & Towels
Drinkware & Mugs
Games & Sports
Hats & Socks
Hoodies & Sweats
Jewelry
Luggage & Travel
Posters & Decals
Shirts & Pants
Swimwear & Sports
Tech Accessories
GelatoProducts
Bags & Backpacks :
Bedding & Towels :
Drinkware & Mugs :
Games & Sports :
Hats & Socks :
Hoodies & Sweats :
Jewelry :
Luggage & Travel :
Posters & Decals :
Shirts & Pants :
Swimwear & Sports :
Tech Accessories :

Locations

Whether downtown or in the suburbs, conveniently located gelato shops offer pleasant seating areas where you can enjoy your treat. You’ll find fair pricing and delicious, though somewhat limited, flavors.

Locations
USA
Africa
Asia
Australia
Canada
Europe
Latin America
Middle East
UK
GelatoLocations
USA :
Africa :
Asia :
Australia :
Canada :
Europe :
Latin America :
Middle East :
UK :

Ecommerce Platforms Integrations

While other platforms might offer broader integrations, GearLaunch’s Shopify integration provides enhanced stability and tailored features. This means less troubleshooting and more business growth for Shopify users. Non-Shopify users can also set up GearLaunch on their domains, with some additional manual effort for order processing and fulfillment.

Integrations
Shopify
BigCommerce
WooCommerce
Wix
Squarespace
Etsy
eBay
Amazon
GelatoIntegrations with Gelato
Shopify :
BigCommerce :
WooCommerce :
Wix :
Squarespace :
Etsy :
eBay :
Amazon :

Marketplace Integrations

Gelato’s online marketplace ecommerce integrates seamlessly with Etsy and Orderdesk for Amazon, eBay, and other platforms. Custom websites can use the Gelato API, requiring a developer. 

It connects with website builders, social media platforms, and online marketplaces, boosting visibility and sales on Etsy, Amazon, Instagram, TikTok Shop, YouTube, and more.

Gelato Alternatives

Consider these alternatives if Gelato doesn’t look like your ideal printing partner.

Company
Products
Print Facilities
Turnaround Time
Custom Packaging
Marketplace
Gelato
Products : Unknown
Print Facilities : 132+
Turnaround Time : Depends
Custom Packaging :
Marketplace :
Printful
Products : 230+
Print Facilities : 11
Turnaround Time : 2-5 Business Days
Custom Packaging :
Marketplace :
Printify
Products : 900+
Print Facilities : 84
Turnaround Time : 2-7 Business Days
Custom Packaging :
Marketplace :
GearLaunch
Products : 50+
Print Facilities : Unknown
Turnaround Time : 3-5 Days
Custom Packaging :
Marketplace :

Printful

We recommend Printful as a top print-on-demand service to our readers because it offers more than other companies. They offer a wide variety of products, along with design and branding services. If your brand grows to the point where you want to keep some stock on hand for faster fulfillment, you can use their warehousing services, too. Printful costs a bit more per item, but consistency and quality are worth the investment.

Printify

Printify is another big name in the POD industry. It’s like both Printful and Gelato. The major difference is that Printify offers more products overall. You’ll get a vast international network of print providers to choose from. Printify could be the right choice for your ecommerce business if you want more variety or take advantage of embroidery.

GearLaunch

GearLaunch is another solution if you want various products and printing technologies. Like Gelato, you can accept international orders since both platforms ship to many countries worldwide. The drawback to GearLaunch is that it only integrates with Shopify stores. Printful or Printify will work better for you if you use another platform.

Is Gelato Right for Your POD Business?

Gelato is an excellent option for starting a store or growing an existing one. Its unique approach to local production worldwide reduces costs, standard shipping times, and carbon emissions. Gelato has the industry’s highest average score in Trustpilot, so its customers are definitely happy with their choice.

Leave Your Gelato Review

Are you currently or have you ever been a Gelato print-on-demand platform customer? If so, please leave a review of your experience here. The team here at EcommerceCEO puts a great deal of effort into each review, but we add real value for our readers with reviews from people like you.

About the author

Photo of author
Lucinda Honeycutt
Lucinda has been a web geek since the '90s. She's a web designer and content creator who specializes in small business, ecommerce, digital marketing, and SEO.

User Reviews:

2.7/5 (6 votes)
Joe
June 10, 2024

Doesn’t Work

Trying to get a product to publish to a woocommerce site was like pulling teeth. Unless you pay for a subscription, your design uploads are limited. From minute one of working with this platform it was a struggle that led only to a chat session and the deletion of the account. Not worth the trouble.
Emma
June 5, 2024

Expensive with minimal free options

The chart outlining the different fee options Gelato offers is incorrect. Mick ups are not available with the free version. You are also limited to five designs. If you want more designs or mock ups to promote your products you have to pay. It's not great for begytesting the water with e-commerce via POD.
freedom
May 22, 2024

Good POD company

very good customer support. I have been refunded a couple of times (in about 100 orders) with no problem at all. People saying that the print is dull or whatever have no idea of the printing requirement. You need to give them either srgb or CMYK (depending on the product). If you give them normal rgb, you will have dull colors.
Lia
February 15, 2024

Most features are paid

You are unable to use the mockup generator or personalisation for free. The free plan only gives you one very basic mockup, which is virtually useless on its own. The fonts available on free plan are very limited. Ordering samples was a nightmare. There was an issue with delivery of some products but no messaging to say which ones. The chatbot spat out answers that had no relation to my queries, then kept answering with the same words whatever question was asked. I had hoped trying out the free plan would at least be encouraging and give me a good incentive to go to a paid plan. But not so. I also found the product selection limited, if you aren't doing art prints. The process of designing and adding product templates is not as good as other POD places I have tried. UI could be better. If you are new to POD I would avoid their services. Unless you are selling printables.
karen Finnegan
July 16, 2022

great

I would have given them a full five star if it wasn't for the long wait for the item to arrive. I had one of my paintings printed to see how my art was reproduced and it was excellent. It was hard to tell between the original and the print in colour reproduction, it was beautiful
Sherry Moreau Gautreau
February 16, 2022

Bad

Ordered hoodies to have printed for my Etsy business. Got one for myself. They cancelled orders because they ran out of stock and the hoodie i ordered looked terrible. Very faded printing and the white looks purple. Not acceptable

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